Privacy Policy

1. Introduction

Cosnet Global Solutions Private Limited ("Company", "we", "us", or "our") operates the Cosgen AI SDR platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, and password when you register.
• LinkedIn account credentials: authenticated via a third-party provider (Unipile). We do not store your LinkedIn password.
• Agent configuration: persona text, knowledge base documents, goals, conversion events, and rules you define for your AI agent.
• Lead data: LinkedIn profile URLs and associated prospect information you upload or enter.
• Payment information: processed by third-party payment providers. We do not store credit card numbers.

2.2 Information Collected Automatically

• Usage data: pages visited, features used, timestamps, and interaction patterns.
• Device data: browser type, operating system, IP address, and device identifiers.
• Cookies and similar technologies: used for session management, analytics, and preferences.

2.3 Information from Third Parties

• LinkedIn profile data: public and semi-public profile information of prospects retrieved via the Unipile API on your behalf.
• LinkedIn messages: inbound and outbound messages within conversations you initiate through the Service.

3. How We Use Your Information

• To provide, operate, and maintain the Service.
• To personalise AI-generated outreach content based on your agent configuration and prospect research.
• To process and manage your LinkedIn outreach pipeline (likes, comments, connection requests, and messages).
• To send you transactional communications such as OTP codes, account notifications, and service updates.
• To monitor and enforce daily action limits and safety mechanisms to protect your LinkedIn account.
• To improve and develop the Service through aggregated, anonymised usage analytics.
• To detect, prevent, and address technical issues or security threats.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information in the following circumstances:

• Service providers: Third-party vendors who assist in operating the Service (e.g., Unipile for LinkedIn integration, SendGrid for email delivery, AWS for cloud hosting).
• AI processing: Prospect data and agent configuration are sent to AI model providers (e.g., OpenAI) to generate personalised outreach content. No more data than necessary is transmitted.
• Legal obligations: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Lead data, messages, and activity logs are retained for the duration of your subscription. You may request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure database access, hashed passwords (bcrypt), and inter-service authentication. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data.
• Object to or restrict the processing of your data.
• Data portability: receive your data in a structured, commonly used format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at the address below.

8. Cookies

The Service uses essential cookies for session management and authentication. We may also use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings.

9. Third-Party Links

The Service may contain links to third-party websites or services (e.g., LinkedIn, Calendly). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: